Refund policy
You have 14 calendar days from when you received a product to return it without giving explanations. But be careful, you have to keep in mind that there are some conditions. We explain them to you here:
Return/withdrawal conditions for private customers
To make a return you must contact us, sending us an email to info@asxstore.com indicating that you want to request the return of a product and its Order Number. We will send you a document with instructions that you must fill out, sign and enclose with the returned product.
All merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with seals or adhesive transport tapes. Otherwise it may suffer depreciation. Please make sure to include the order number (#*) inside the package.
The return costs will be borne by the customer, both for the return trip. One-way costs will be applied as follows: €10 for the peninsula, €20 for the Balearic Islands and €30 for the Canary Islands. Amount that will be deducted from the total to be returned.
Returns must be delivered to us at the same address where the purchase was sent or at the address that we indicate in the confirmation email.
Once we receive your order, we will check its perfect condition and if everything is correct, the refund will be made within a maximum period of 7 calendar days.
The refund period will be made within the first 7 working days after receiving the returned merchandise.
VERY IMPORTANT! The product must be in its original packaging without damage or tampering.
Withdrawal exclusions
Any type of product whose operation involves any type of direct contact with any part of the body, such as headphones or activity bracelets (MiBand), whose packaging is unsealed or has signs of use, will be excluded from the return. no matter how minimal these may be.
Return/withdrawal conditions for private customers
To make a return you must contact us, sending us an email to info@asxstore.com indicating that you want to request the return of a product and its Order Number. We will send you a document with instructions that you must fill out, sign and enclose with the returned product.
All merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with seals or adhesive transport tapes. Otherwise it may suffer depreciation. Please make sure to include the order number (#*) inside the package.
The return costs will be borne by the customer, both for the return trip. One-way costs will be applied as follows: €10 for the peninsula, €20 for the Balearic Islands and €30 for the Canary Islands. Amount that will be deducted from the total to be returned.
Returns must be delivered to us at the same address where the purchase was sent or at the address that we indicate in the confirmation email.
Once we receive your order, we will check its perfect condition and if everything is correct, the refund will be made within a maximum period of 7 calendar days.
The refund period will be made within the first 7 working days after receiving the returned merchandise.
VERY IMPORTANT! The product must be in its original packaging without damage or tampering.
Withdrawal exclusions
Any type of product whose operation involves any type of direct contact with any part of the body, such as headphones or activity bracelets (MiBand), whose packaging is unsealed or has signs of use, will be excluded from the return. no matter how minimal these may be.